Our employees are all a part of the Smith family. Karlene Smith is in charge of restringing and engraving. If you have any questions pertaining to either of these, please contact Andrew Smith at Andrew@smithandsonjewelers.com. Fred is our watchmaker. Fred is extremely experienced in the watchmaking trade as he has been in the business for 46 years. Andrew Smith, Fred's son, is a jeweler. He does both repair work and jewelry design specializing in custom jobs. He graduated from the North Bennett Street school in Boston for jewelry repair and design. Please contact him with any questions at Andrew@smithandsonjewelers.com. For all retail questions regarding merchandise please contact us by phone at 413-736-3262 in Springfield or by emailing Michele Smith.